Terms and Conditions ong44 — Platform User Guide

To register an account on ong44, you must meet the following eligibility requirements. First, you must be at least 18 years of age on the date of registration. ong44 takes underage protection seriously and will terminate any account found to have been registered by an individual below the stipulated age limit without prior notice.

Second, each individual is only permitted to hold one account only at ong44. Multiple account registrations — whether using different names, phone numbers, email addresses, or banking details — are strictly prohibited and may result in the closure of all related accounts and forfeiture of any existing balances.

Third, all information provided during registration must be accurate, complete, and up to date. ong44 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Documents that may be requested include a national ID, driving licence, bank statement, or proof of address.

Fourth, ong44 services are only available to players located in regions where the use of this platform is permitted under local law. You are solely responsible for ensuring that your use of ong44 services is allowed under the laws applicable in your region.

Ong44 supports a wide range of local Malaysian payment methods for members' convenience. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion charges.

Withdrawal requests are processed within 5 to 30 minutes for regular members, while VIP members enjoy faster priority processing. ong44 reserves the right to request additional verification for withdrawal requests exceeding certain limits, or in cases where account activity is deemed unusual.

Ong44 is not responsible for any delays caused by technical issues on the part of banks or eWallet providers. Should an unexpected delay occur, please contact our support team via live chat for immediate assistance.

Ong44 offers a variety of bonuses and promotions from time to time to reward new and loyal members. Each bonus is subject to rollover (re-wagering) requirements clearly stated on the relevant promotions page. Players are encouraged to read the terms of each bonus before accepting it.

• The welcome bonus can only be claimed one time only by every new member.
• Bonuses cannot be directly converted to cash — bonus funds must meet rollover requirements before a withdrawal is permitted.
• Any attempt to abuse the bonus system, including opening multiple accounts to claim bonuses repeatedly, may result in account closure and forfeiture of all bonus funds and related winnings.
• Ong44 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Bonuses credited unintentionally due to a technical error are invalid and will be reversed.
• The maximum bet allowed when using bonus funds is RM 20 per round / bet, unless stated otherwise in the relevant promotion terms.

All ong44 members are required to conduct themselves in a responsible and respectful manner. The following activities are strictly prohibited and may result in suspension or permanent account closure:

• Use of automated software (bots), scripts, or any unauthorised method to gain an unfair advantage in games.
• Any form of fraud, falsification of identity documents, or providing false information to ong44.
• Attempting to exploit bugs or errors in the gaming system. Any winnings obtained through such means will be voided.
• Abuse of the bonus system, including bonus arbitrage or collusion between multiple accounts.
• Any activity related to money laundering or financing illegal activities through the ong44 platform.
• Abusive language, threats, or harassment directed at ong44 support staff.

Ong44 uses an advanced monitoring system to detect suspicious activity. If your account is suspended for investigation, you will receive a notification and be given the opportunity to submit relevant evidence. ong44 will complete the investigation within 7 working days.

Your account security is a shared responsibility. ong44 protects all data and transactions using 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. However, you are also responsible for taking the following steps to ensure the security of your account:

• Use a strong, unique password for your ong44 account — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or account login details with anyone, including ong44 staff. We will never ask for your password.
• Enable two-factor authentication (2FA) for added protection — available free for all ong44 members.
• Log out of your account after each session, especially when using a shared device.
• Report immediately to the ong44 support team if you suspect any unauthorised activity on your account.

Ong44 is not responsible for any losses resulting from a member's negligence in maintaining the security of their account, including the use of compromised devices or disclosure of passwords to third parties.

Regarding personal data, ong44 adheres to a strict privacy policy. Your personal information will not be shared, sold, or transferred to third parties without your written consent, except as required by law or competent authorities. For more information, please refer to Privacy Policy page.

Ong44 is committed to promoting responsible gaming and the mental well-being of our players. Gambling should be treated as a form of entertainment, not as a source of income or a way to resolve financial problems. If you feel that your gaming habits are beginning to affect your daily life, relationships, or finances, please take immediate action.

Ong44 provides the following responsible gaming management tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss limit you are comfortable with, at your preferred time interval.
• Play Time Limit: Set a session time limit to ensure you take adequate breaks.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Self-Exclusion: Option to self-exclude from the platform permanently or for a minimum period of 6 months.

To enable any of these tools, log in to your account and navigate to the "Account Settings" section, or contact our support team who are available 24/7. For more information on responsible gaming, please visit the Responsible Gaming page.

You have the right to close your ong44 account at any time by contacting our support team. Before closure, ensure all eligible funds have been withdrawn first. Bonus balances that have not met rollover requirements will not be returned upon voluntary account closure.

If you are dissatisfied with any decision made by ong44 regarding your account or transactions, follow the procedure below:

• Step 1: Contact the ong44 support team via live chat and clearly state your complaint along with any relevant supporting evidence.
• Step 2: Our support team will investigate and respond within 48 business hours.
• Step 3: If you remain unsatisfied, the complaint may be escalated to a senior supervisor by providing your original complaint case number.
• Step 4: ong44 is committed to resolving all disputes within 14 working days from the date the complaint is received.

Ong44 strives to keep the platform running uninterrupted 24 hours a day, 7 days a week. However, we do not guarantee that the service will always be available without disruption, particularly during scheduled maintenance or circumstances beyond our control such as internet infrastructure failures or natural disasters.

Ong44 is not liable for any losses arising from:

• Service disruptions caused by scheduled or unscheduled technical maintenance.
• Game losses that occur under normal conditions where game outcomes are fair and in line with the stated RTP.
• User errors when entering inaccurate deposit or withdrawal information.
• Transaction delays caused by third-party systems such as banks or eWallet providers.

Ong44 reserves the right to modify these Terms and Conditions at any time. Members will be notified of significant changes via in-platform notifications or their registered email. Continued use of the ong44 platform after changes are published constitutes acceptance of the updated terms.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved through internal complaint procedures will be referred to an appropriate arbitration body.